Privacy policy

Effective Date: August 2023
1. Introduction

Welcome to the London Dog Club (“we,” “us,” or “our”) Privacy Policy. We are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect various types of personal information from you, including but not limited to:

  • Contact Information (e.g., name, email address, phone number)
  • Demographic Information (e.g., age, gender, location)
  • Payment Information (e.g., credit card details, billing address)
  • User-generated Content (e.g., reviews, comments, photos)
  • Usage Data (e.g., IP address, browser type, referring website)

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our services to you
  • Processing your transactions and payments
  • Communicating with you about our services and updates
  • Personalizing your experience on our website
  • Analysing and improving our website’s performance

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Consent: You have given us explicit consent to process your information.
  • Contractual necessity: Processing is necessary for the performance of a contract with you.
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party.

5. Sharing Your Information

We may share your information with: – Third-party service providers to facilitate our services (e.g., payment processors)

  • Business partners for joint promotions or collaborations (only with your consent)
  • Legal and regulatory authorities, if required by law

    6. Your Rights

    You have the following rights regarding your personal information:

    • Access: Request a copy of the information we hold about you.
    • Rectification: Correct any inaccurate or incomplete information we have.
    • Erasure: Request the deletion of your personal data under certain circumstances.
    • Restriction: Limit the processing of your data under certain circumstances.
    • Objection: Object to the processing of your data for certain purposes.
    • Data Portability: Receive your data in a structured, commonly used format.

    7. Cookies

    We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files that are placed on your device to collect data about your interactions with our site. You can manage your cookie preferences through your browser settings.

    8. Email Communications

    We may use your email address to:

    • Send you email confirmations for services booked, cancelled, or amended.
    • Send notifications regarding your booked services.
    • Send you email communications and materials about products and services that we think might be of interest to you.
    You can opt out of receiving these emails at any time by sending an email to info@londondogclub.co.uk or by calling 02071646126.

    9. Security

    We implement appropriate security measures to protect your information from unauthorized access and disclosure. However, no method of transmission over the internet is completely secure.

    10. Data Retention

    We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

    11. Children’s Privacy

    Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

    12. Changes to this Privacy Policy

    We may update this Privacy Policy periodically. We will notify you of any material changes and obtain your consent if required by law.

    13. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at info@londondogclub.co.uk or by calling 02071646126

    By using our website, you agree to the terms of this Privacy Policy.

    • Contact

    Get In Touch

    Welcome to London Dog Club, where we provide exceptional dog daycare and boarding services for your furry friends. Located in the heart of West & South West London